Transforming Customer Experience in Digital Banking Through Machine Learning Applications. International Journal of Engineering and Computer Science, india, v. 9, n. 12, p. 25304–25322, 2020. DOI: 10.18535/ijecs.v9i12.4590. Disponível em: http://www.ijecs.in/index.php/ijecs/article/view/4590. Acesso em: 5 dec. 2025.